Last updated: July 22, 2026
Welcome to hight. These Terms of Service ("Terms") govern your access to and use of the hight platform, including our website at hight.ai, tracking scripts, APIs, dashboards, and all related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and that organization.
hight is a privacy-first, real-time analytics platform that helps you understand what drives conversions. The Service includes:
To use certain features, you must create an account. You agree to:
You must be at least 16 years of age to create an account. We reserve the right to suspend or terminate accounts that are found to contain inaccurate information.
The Service is offered through tiered subscription plans (Starter, Growth, and Scale) with monthly or annual billing options. Pricing and plan details are available on our pricing page. All fees are stated in U.S. dollars.
New accounts may be eligible for a 7-day free trial. At the end of the trial period, your account will be upgraded to a paid plan unless you cancel before the trial expires. We may modify or discontinue free trials at any time.
Subscriptions renew automatically at the end of each billing period (monthly or annual) unless you cancel before the renewal date. You authorize us to charge your payment method on file through our payment processor, Stripe.
Fees are non-refundable except where required by applicable law. If you cancel your subscription, you will retain access to the Service until the end of your current billing period. We do not provide partial or prorated refunds.
We reserve the right to change our pricing at any time. We will provide reasonable advance notice of material price increases via email or in-app notification. Price changes will take effect at the start of your next billing cycle.
You retain all rights to the data you collect and store through the Service ("Your Data"). We do not claim ownership over Your Data.
You grant us a limited, non-exclusive license to process Your Data solely for the purpose of providing, maintaining, and improving the Service. This includes hosting, storage, aggregation, anonymization, and the generation of analytics reports on your behalf.
We do not sell, rent, or trade Your Data to third parties for their marketing or commercial purposes.
You may export Your Data at any time using the Service's export features. Upon termination of your account, we will delete or return Your Data within 30 days, except where we are required to retain certain data for legal, regulatory, or legitimate business purposes.
You agree not to use the Service to:
Our tracking script is designed to collect analytics data from visitors to your websites and applications. You are responsible for:
hight is designed as a privacy-first analytics tool. Our tracking script does not use cookies for cross-site tracking. Session and device data is collected in accordance with our Privacy Policy.
The Service includes an AI-powered analytics assistant that uses third-party language models to provide insights about Your Data. When you interact with the AI assistant:
The Service, including its design, code, features, documentation, and branding, is owned by hight and protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms. This license does not include the right to:
The Service integrates with and relies on third-party services, including but not limited to payment processing (Stripe), cloud infrastructure, and AI providers. Your use of these third-party services is subject to their respective terms and policies. We are not responsible for the availability, accuracy, or practices of third-party services.
We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. We may temporarily suspend or restrict access to the Service for maintenance, updates, or circumstances beyond our reasonable control. We will make reasonable efforts to provide advance notice of scheduled maintenance.
To the maximum extent permitted by applicable law:
You agree to indemnify, defend, and hold harmless hight and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to:
You may cancel your subscription and terminate your account at any time through your account settings. Cancellation takes effect at the end of your current billing period.
We may suspend or terminate your access to the Service immediately upon written notice if you breach these Terms, fail to pay applicable fees, or if we reasonably believe your use poses a security risk to the Service or its users.
Upon termination:
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page with a revised "Last updated" date and, where appropriate, notifying you via email or in-app notification. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Wilmington, Delaware, and you consent to the personal jurisdiction of such courts.
If you have questions about these Terms, please reach out on X (Twitter) or LinkedIn.